Shipping & Returns

Free Shipping & Logistics Advantages

• Complimentary Standard Shipping on all orders of Heels, Boots, Heeled Sandals, Flat Sandals, Ballet Pumps, Loafers, Flat Shoes, and Wedges.

• Regional Delivery Estimates:

  • North America: 5–7 business days

  • Europe: 7–10 business days

  • Asia-Pacific: 7–14 business days

  • Rest of World: 10–21 business days

• Disclaimer:
  Delivery timelines may be affected by customs inspections, severe weather, natural disasters, carrier capacity constraints, or other unforeseeable events beyond our control.

• Our Advantage:
  We partner with leading carriers (FedEx, DHL, UPS) to ensure reliable tracking, expedited handling, and proactive shipment status updates.

14-Day No-Questions-Asked Returns

• You may return any eligible item for any reason within 14 calendar days of delivery.

• Items must be unworn, unaltered, and returned in their original packaging with all tags attached.

Refund Timeline

• Once we receive and inspect your return, please allow up to 14 days for your refund to be processed back to your original payment method.

PayPal Refunds

• Standard PayPal refunds take at least 14 days to complete.

• In regions where local regulations permit, PayPal refunds may take up to 30 days to appear in your account.

Non-Returnable Items

The following are final sale and cannot be returned:

• Customized or personalized footwear

• Clearance or “final sale” items

• Gift cards

Buyer-Paid Return Shipping

• Customers are responsible for all return shipping costs.

• We recommend using a trackable carrier or purchasing shipping insurance, as lost or undelivered returns cannot be refunded.

Refund Procedure

1. Request an RMA: Contact Customer Service within 14 days of delivery to receive a Return Merchandise Authorization number.

2. Ship Your Return: Affix the RMA label and send your package to the address provided.

3. Inspection & Notification: We’ll inspect the items and email you once your return is approved or if further information is required.

4. Refund Issued: Approved refunds are processed automatically to the same payment account used for the original purchase.

Supported Currencies

• We accept payments in: EUR,GBP,USD,etc..

• Your chosen currency at checkout will determine the final billing amount.

Supported Payment Methods

• Visa, MasterCard, American Express, Discover

• PayPal

• Apple Pay

• Google Pay

If you have any questions about our Shipping & Returns Policy, please reach out to our Customer Service team at [email protected]. We’re here to help!